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P01 Performance Consulting Fundamentals

8:30 AM - 4:30 PM
Monday, April 22

When organizations experience gaps in business or performance results, there is a tendency to “solution-jump.” Often this means that single, easy-to-implement solutions are put in place before the root causes responsible for the observed gaps are fully understood. To counteract this tendency, a skilled approach is needed to influence leaders’ thinking, shift focus from solutions to results, identify root causes for business and performance gaps, and select appropriate sets of solutions. Performance Consulting is this approach. Performance consulting is a process and skill set used by talent, learning, and HR professionals to prevent the jump-to-solution approach.

In this session, you will learn both the mental model used by performance consultants as they assess a situation and the technique of asking powerful questions to reframe a solution request into a discussion of a manager’s required business and performance results. This workshop is based on learning through application. During the session you’ll complete a case study, based on real projects, using assessment and planning tools provided by the facilitator. When you leave the session, you’ll take these tools and templates with you, ready to be used in your own projects.

Chris Adams

Principal Consultant

Performance Change Strategies LLC

Christopher Adams is a consultant and designer with over 25 years of experience helping learning professionals focus on business results. He frequently writes and speaks on the topic of performance consulting, and has facilitated sessions at regional and international conferences for organizations including ATD, Training Magazine, and the Learning Guild. Chris co-authored the 2019 TD@Work: Focus First on Results.

Chris holds a doctorate in Instructional Design and Technology from Old Dominion University and has been personally endorsed by Jim and Dana Robinson, authors of the book Performance Consulting, to carry forward their work of building strategic capability in talent teams.