Performance Consulting Fundamentals

When organizations experience gaps in business or performance results, there is a tendency to “solution-jump.” Often this means that single, easy-to-implement solutions are put in place before the root causes responsible for the observed gaps are fully understood. To counteract this tendency, a skilled approach is needed to influence leaders’ thinking, shift focus from solutions to results, identify root causes for business and performance gaps, and select appropriate sets of solutions. Performance Consulting is this approach. Performance consulting is a process and skill set used by talent, learning, and HR professionals to prevent the jump-to-solution approach.

In this session, you will learn both the mental model used by performance consultants as they assess a situation and the technique of asking powerful questions to reframe a solution request into a discussion of a manager’s required business and performance results. This workshop is based on learning through application. During the session you’ll complete a case study, based on real projects, using assessment and planning tools provided by the facilitator. When you leave the session, you’ll take these tools and templates with you, ready to be used in your own projects.